HOW POOR CUSTOMER SERVICE CAN AFFECT BUSINESS
Loss Of Current Customers
Even the most forgiving customers will lose their tolerance if they are not given proper treatment as a customer.
Loss Of Future Customers
Once you have lost current customers, you have a high possibility of losing future customers too because they are going to spread your infamous service to their friends and family.
Loss Of Potential Customers
You may have lost the customers even before they make a purchase. Loss of potential customers usually happens when they’re ignored, unattended, or talked down.
Loss Of Reputation
Customer service is the front line of your business as they represent the company as a whole. If they are not performing well, the company’s reputation will definitely be affected badly.
Loss Of Profits
Loss of customers means you’re losing profits too because customers are the main source of your financial income.